Service Engineer for IMS
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Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
- In this position, you will be responsible for the maintenance of Nokia IMS platform Voice over IP System and Services. You will take part in building up a new support group in close collaboration with our managed services departments, as well as operating the existing services. You will work closely together with the Engineering- and Marketing departments from Nokia.
- Operation and maintenance of IMS platforms for Alarms, faults/abnormal conditions.
- Fault Diagnostics, Preventive Maintenance of IMS nodes.
- Incident and Problem Management (3rd Level Support, cooperation with managed service teams)
- Coordinating with other section of engineering and related teams of planned events, planning and execution of modifications and upgrades
- Detailed problem analysis and trouble shooting
- Defining and changing of all type of IMS data like IP routing change, modification of HSS user data
- SS7, ISUP, SIP, H248/MEGACO, Diameter signalling & protocols configuration change
- Analysis of traces, localization of data and code problems
- Definition of workarounds
- Knowledge in configuration of switching subsystems
- System backup/restore from backup files
- Knowledge of patch loading
- Understanding of complex inter-working scenarios
- Regular on-call duty (24x7)
- Degree B.E and B Tech in Engineering (Electronics & Telecommunications, IT, Computer Science) Experiences with Ericsson Switching Systems
- At least 3 years of support experience
- UNIX & IP strong basis
- Experience in TDM network core elements will be a plus
- Database experience and scripting knowledge completing your profile.
- We are looking for a strong team player for this position with good customer service attitude, approach and ability to efficiently solve complex problems.
- A candidate requires good analytical skills, good logical thinking ability and is highly motivated to constantly and efficiently adapt his knowledge in this fast changing environment.
- Excellent Communication Skills