Service Analyst

Angajator: Nokia
Domeniu:
  • Telecomunicatii
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
  • Actualizat la: 18.10.2017

    Job description

    Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

     

    Description

     

    24/7 Alarm monitoring for the in-scope technology domains*, arranged in shifts.
    Incident ticket creation
    Ticket assignment group monitoring (for own assignment group)
    Fault resolution for tickets assigned to the Core Front Office team (originating from other Front Office teams or the Customer Care Organization)
    Fault analysis and dispatch to the relevant teams (Other Front Office teams, Back Office teams, Field Service Organization etc.)
    Ticket follow-up on incident tickets dispatched (follow-up responsibility lies with the originating team)
    Post-implementation checks in regard to the Change Management Process

     

     

     

     

     

     

     

    Qualifications

     

    Fundamentals and principles of telecommunication networks 2G and 3G
    Fundamentals and architecture of circuit switch networks.
    Fundamentals of protocols MAP, ISUP, INAP, CAP
    Roaming principle knowledge is a plus
    IP protocol knowledge is a plus
    UNIX, Linux (RHEL) knowledge is a plus
    German Language mandatory