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Service Analyst
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| Angajator: | Nokia |
| Domeniu: |
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| Tip job: | full-time |
| Nivel job: | 1 - 5 ani experienta |
| Orase: |
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| Actualizat la: | 09.11.2017 |
| Remote work: | On-site |
Job description
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Description
24/7 Alarm monitoring for the in-scope technology domains*, arranged in shifts.
Incident ticket creation
Ticket assignment group monitoring (for own assignment group)
Fault resolution for tickets assigned to the Core Front Office team (originating from other Front Office teams or the Customer Care Organization)
Fault analysis and dispatch to the relevant teams (Other Front Office teams, Back Office teams, Field Service Organization etc.)
Ticket follow-up on incident tickets dispatched (follow-up responsibility lies with the originating team)
Post-implementation checks in regard to the Change Management Process
Incident ticket creation
Ticket assignment group monitoring (for own assignment group)
Fault resolution for tickets assigned to the Core Front Office team (originating from other Front Office teams or the Customer Care Organization)
Fault analysis and dispatch to the relevant teams (Other Front Office teams, Back Office teams, Field Service Organization etc.)
Ticket follow-up on incident tickets dispatched (follow-up responsibility lies with the originating team)
Post-implementation checks in regard to the Change Management Process
Qualifications
Fundamentals and principles of telecommunication networks 2G and 3G
Fundamentals and architecture of circuit switch networks.
Fundamentals of protocols MAP, ISUP, INAP, CAP
Roaming principle knowledge is a plus
IP protocol knowledge is a plus
UNIX, Linux (RHEL) knowledge is a plus
German Language mandatory
Fundamentals and architecture of circuit switch networks.
Fundamentals of protocols MAP, ISUP, INAP, CAP
Roaming principle knowledge is a plus
IP protocol knowledge is a plus
UNIX, Linux (RHEL) knowledge is a plus
German Language mandatory
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