Service Analyst

Angajator: Nokia
Domeniu:
  • Telecomunicatii
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
  • Actualizat la: 17.10.2017

    Job description

    Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

     

     

    Mission

     

    24*7 alarm monitoring, basic trouble shooting, TT & WO creation as per process and ensuring all the alarms are acknowledged within SLA

     

    Responsibility
    • Alarm surveillance for all Node elements / NMS and escalation of alarms.
    • Fault Localization/Correction/Verification*.
    • Creating trouble tickets and managing work order dispatch.
    • Corrective Maintenance (centralized routines)*
    • Technical Knowledge of BTS/BSC/RNC
    • Knowledge of Interfaces and Protocols such as Abis, Ater, A, Gb, O&M / IuB, IuR, IuCS, IuPS
    • Liaises with Customer Care organizations regarding Network outages
    • Liaises with subcontractors and 3rd parties to resolve faults
    • Liaises with other service providers regarding network outages
    • Supports end-end support, coordination and control of assigned Trouble Tickets
    • Supports Major service outage investigations and follow up
    • Ensures planned outages are carried out/rolled back in maintenance window
    • Ensures Operator Customer Care is fully updated for service affecting outages
    • Work Order Control (possible execution too) outside normal working hours
    • Follow Global delivery procedure / process
    • Ready to work in shift 24x7
    • Qualifications
      Key qualifications for the role
    • Organizational awareness
    • Technical and Professional Expertise
    • Planning and organization
    • Analytical thinking and problem solving
    • Conceptual thinking
    • Technical/Business insight and judgement
    • Internal customer focus
    • Relationship building
    • Interpersonal skills
    • Team work and co-operation
    • Communication skills
    • Results orientation
    • Initiative and pro-activity
      Specific Additional Information
      • At least 1 year GNOC experience
      • fluently English (writing and speaking)
      • fluently French (writing and speaking)