Monitoring Officer

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Angajator: ING Romania
  • Banci
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 09.11.2017
    Scurta descriere a companiei

    ING Romania is part of ING Group, a global financial institution with a strong European base, offering banking services. We draw on our experience and expertise, our commitment to excellent service and our global scale to meet the needs of a broad customer base, comprising individuals, families, small businesses, large corporations, institutions and governments.
    ING Romania was established in 1994 and pioneered the local banking industry, bringing new products and services for local corporates. In 2004, it extended services to individual clients, with an innovative banking model – ING Self’Bank. Today, ING Romania has over 1,100,000 individual active clients and ING Home’Bank is rated as the best digital banking application.

    ING Software Development Center in Bucharest, is a global hub for technology & innovation, developing scalable IT solutions across ING, in areas such as Core Banking, Big Data, Financial Markets etc. Now a key Transformer in the field of technology, ING Software Development Center started as a Profile Center of Excellence, but has rapidly grown into a global hub and the main provider of IT solutions for ING Group. The hub was opened in 2015 and it is currently working with 11 countries.

    Our customers are at the heart of what we do and our purpose is to empower people to stay a step ahead in life and in business.


    What you bring to the team

    •Commitment to the team and the activity and attention to work procedures, events and alerts;
    •The ability to quickly learn new applications, systems and IT procedures;
    •Focus on collaboration, teamwork and customer service;
    •Last 2 years of study or university degree (preferably IT, Engineering);
    •Medium knowledge of MS operating systems and MS Office;
    •Basic knowledge and understanding of networking;
    •Technical documentation creating skills and data analysys.


    Your day-to-day

    •The Monitoring Officer tracks the ING operational systems and acts as defined in documented procedures;
    •Executes periodical tasks (daily, weekly, monthly) or at request on operational systems accordingly to documented procedures;
    •Is responsible for identifying, logging and complete management of events and alerts, in a timely matter, with the purpose of reducing duration of disruptions on the monitored and critical services;
    •Assures that the shift changes take place accordingly to defined procedures.