Service Desk with English

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Service Desk with English Ericsson Bucharest, Romania

Service Desk is the first line of contact with our corporate customers. A Service Desk technician will be able to work in a multinational, multi-customer environment. A Service Desk technician is usually exposed to multiple departments and communication tools. Main responsibilities will be TT triage and dispatch, handling escalations and TT life-cycle. Service Desk presents a very dynamic job, with both technical and communication responsibilities.

Key Responsibilities:
• Works with the applications for trouble ticket management and work orders
• Handles mailbox, escalations and chasing on trouble tickets
• Dispatchers work orders to the Field Engineers and follows-up until closure
• Interacts with other Engineers or Technicians, customer technical staff and other groups within Service Delivery organization
• Extended Business Hours

Requirements:

• Excellent command of English language, for operational availability
• Network knowledge - 2G and 3G knowledge is s a plus
• Stress resistance, Perseverance, Accuracy and Customer focus
• Takes initiative
• Multi-tasking capabilities