Software Advisor Level 1- EN/ FR/ DE - Brasov

Angajator: Arvato Services
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Brasov
  • Actualizat la: 17.10.2017
    Scurta descriere a companiei

    Arvato is a wholly-owned subsidiary of Bertelsmann AG and since the opening in Romania in 2010, the company has grown fast now having sites in Brasov, Sibiu and Cluj-Napoca where they offer support in the following areas: High Tech, Gaming, E-commerce, Automotive, Finance, Hardware, Software, Sales and Travel in more than 14 foreign languages.

    Arvato is a leading European BPO provider. Over 70,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains.

    Cerinte

    •Student sau absolvent facultate cu profil limbi straine sau profil tehnic
    •Abilitati excelente de comunicare orala si scrisa in Engleza, Franceza sau Germana
    •Cunostinte minime in sistemul de operare Windows si Android
    •Orientare tehnica si capacitate analitica in rezolvarea problemelor
    •Excelente aptitudini de comunicare si relationare cu clientii
    •Spirit de lucru in echipa

    Responsabilitati

    •Sa ofere suport clientilor prin telefon / e-mail
    •Sa diagnosticheze si sa rezolve probleme de software ale clientilor
    •Sa monitorizeze dosarele aflate in curs de rezolvare si sa contacteze clientul la nevoie
    •Sa testeze produsele aflate in posesie si sa ofere solutii clientilor
    •Sa identifice si sa escaleze situatiile urgente care cer o rezolvare imediata
    •Sa acumuleze cu usurinta informatiile software noi aparute
    •Sa comunice in mod curent cu Team Leader-ul si Coach-ul echipei
    •Respectarea regulilor si procedurilor companiei privind standardele de securitate si protectie a datelor

    Alte informatii

    Oferta
    •pachet salarial atractiv
    •posibilitatea de a lucra intr-o echipa tanara si motivata
    •dezvoltarea personala si profesionala
    •mediu de lucru la standarde occidentale