IT Service Desk Agent—German

At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.

Make it hapen. Apply now.

 Minimum 6 months of experience in an IT Service
Desk, ideally in CI-Hotline
 Excellent knowledge (oral and written) of German
and English language at B2- C1 level
 General IT Knowledge with focus on workplace IT
 Ability of cross-functional thinking and quick problem
solving skills
 Excellent communicator and team player
 Customer service and solution-oriented person, conveying
genuine willingness to help
 Ability to work under pressure
 High degree of self-motivation and learning potential

 First level IT support for a global team. E.g. Microsoft
Office, Microsoft Outlook
 Collect, document, resolve and process users incidents
and requests via phone/e-mail/chat
 Explain technical solutions to a non-technical audience
 Use knowledge base in daily business and to continuously
develop own IT skills
 Frequently communicates with team management
about new solutions and open points
 Support the Advanced Service Desk Project Team in
developing new ways of working
 Outstanding communication skills and teamwork capacity