Dutch or Flemish speaking customer assistance

Employer: ManpowerGroup Romania
Domain:
  • Customer Support - Client Service
  • IT Software
  • Public Relations
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.10.2017
    Short company description

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Requirements

    Working in a team within a customer care centre environment, responsible for the resolution of incoming contacts from Opel customers whilst working with the PSA (Peugeot Citroen) Dealer network.

    If you speak Dutch or Flemish you might be the right fit.
    Are motivated
    Use English for systems, performance evaluation and training purposes
    Have knowledge of PC advanced telephony work

    Responsibilities

    Customer service excellence – enjoys direct contact with customers by telephone and understanding the customer’s needs, displays diplomacy, is polite, remains calm, listens, and apologises where necessary, always portrays a professional & positive image to the customer

    Excellent written and verbal communication skills in native language, calm and methodical approach, active listening skills, listens to the customer, responds with appropriate feedback

    Good native language skills, understanding trainings/meetings delivered in English

    Team player - helping the team to achieve objectives, friendly and approachable even when busy, but firm where necessary, works to team and individual standards.

    Handling native language customer contacts, including responding to incoming phone calls and written correspondence.

    Spoken and written language skills to native standard (including business correspondence), thorough understanding of the native culture.

    Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner
    Meet standards in volume, quality, performance & attendance.

    Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution.

    Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans.

    Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria.

    Other info

    BENEFITS:
    - Very attractive salary;
    - Meal vouchers - 15 RON per working day;
    - Sign on bonus;
    - Retention bonus;
    - Annual bonus;
    - Refer a friend bonus;
    - Online self learning - Over 2,000 courses available;
    - A fun, dynamic and challenging work environment;
    - Team building activities and networking opportunities;
    - Professional and professional development.

    WORKING SCHEDULE:
    - From Monday to Friday between 09:30 - 18:30.