Virtual Assistant Administrator

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Angajator: Capgemini Romania
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Iasi
  • Actualizat la: 05.10.2017
    Remote work: On-site
    Scurta descriere a companiei

    Why we’re different:

    At Capgemini, we help organizations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.


    Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.


    Cerinte

    1. POSITION PURPOSE AND SCOPE OF WORK:

    • Ensure that knowledge is created, reviewed and approved, in accordance with the Virtual Assistant management process
    • Knowledge identification, testing, pilot involvement
    • Ensure accuracy and consistency of the knowledge database
    • Maintain up to date Virtual Assistant Knowledge database
    • Writing and updating articles in accordance with Virtual Assistant Best Practices
    • Ownership over Virtual Assistant knowledge articles.
    • Maintaining and using appropriate tagging system and appropriate matching groups
    • Dialogue and users feedback analysis – propose improvement actions consequently
    • Realise periodically service reports or ad-hoc reports
    • Build and maintain effective working relationships with Customers SMEs;
    • Work together with Front line and Resolving teams to create new solutions /amend existing solutions / disable the obsolete solutions
    • Taking part in actions related to Virtual Assistant adoption rate level increase
    • Assisting new Virtual Assistant Administrator during new implementations

    Responsabilitati

    2. REQUIREMENTS:
     Excellent French and English skills both verbal and written;
     Advanced understanding of MS Office package (Word, Excel, Powerpoint) is a plus
     Ability to interpret technical issues for a less technical audience and work under pressure;
     Be able to work with minimum supervision and perform under pressure to tight deadlines.
     Able to work effectively and be flexible;
     Be pro-active;
     Team player with the ability to build relationships with both colleagues and external clients;

    3. WORK SHIFTS PATTERN: 8/5

    Alte informatii

    Benefits:

     Attractive salary package;
     Meal tickets;
     Private Health insurance (you can choose between a list of providers);
     Foreign language courses, trainings, certifications and tuition fees reimbursed by
    Capgemini;
     7card discount;
     Yearly bonus per company policy;
     Significant development opportunities within the company.

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