Workforce Management Specialist

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Angajator: Stefanini Romania
  • Altele
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 05.12.2017
    Scurta descriere a companiei

    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.


    Must have excellent English verbal and written communication skills
    Working experience with Microsoft Office 2013/2016
    Prior work experience in Aspect WFM
    An understanding of database fundamentals and data management
    Accurate and an eye for detail is a must
    Stress resistant, work well under pressure with tight deadlines
    Must be able to follow through with assigned tasks and meet due dates
    Able to observe and address trends proactively
    The ability to work with a diverse team located around the globe


    Responsible for creating and updating schedules based on the Centralized Scheduling rules
    Owner of the scheduling and time off management process on multiple accounts
    Creating activity reports, like: lateness, utilization, coverage reports, etc.
    Organize and sustain weekly/monthly meetings to discussion scheduling and staffing issues
    Sustain the WFM/Delivery projects implementation
    Schedule accuracy monitoring
    Real time activity monitoring
    Management/department interactions:
    Work with TL’s for validating schedules
    Work with SDM’s for assessing staffing and SLA management issues
    HR, for applying correctly the local labor laws for all EMEA when creating schedules
    Finance, for using correctly the time off codes when updating and creating schedules
    Reporting, for providing agent activity reports