Business Development Representative, Portuguese/ Spanish Language (LAD-evening shifts)

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Key competencies: Excellent verbal and written communication and negotiation skillsStrong sales and marketing skills: needs analysis, positioning, and business justification and closingStrong active listening towards fast and accurate customer needs identificationAbility to multi-task, prioritize and manage time effectivelyTeam player with strong interpersonal skills, competitive driven to achieve the individual and the team’s objectives and targetsHigh level of energy, drive, enthusiasm, initiative, commitment.Self-motivated to continuously expand personal professional knowledge.Ability to work in a global team environment

Responsibilities:Responsible for identifying all customer interactions up sell opportunities, providing the best solutions to fit the customers’ needs and performing all the necessary follow-up actions to transform the opportunities into revenue;Responsible for identifying and transferring complex customer enquiries to designated departments for further investigation according to the procedure in place, but still having ownership over the enquiry and making sure a resolution is in place in due time;Providing customers with accurate and consistent information on OU education offerings, the availability of products, information related to the end to end processManaging all customer courses demand by contacting the customers in maximum 24-48 hours, providing the best solution fitting their needs and convincing them to acquire the OU course/product by making a firm booking;Basic understanding and continuous study of the Oracle Technology and Oracle University trainings and tools;Developing, extending and maintaining relationships with the appropriate departments within Oracle;Demonstrating a positive attitude, professionalism, initiative and flexibility in performing daily job functions and always portraying a professional and positive image to the customer;Flexibility for working in shifts and adapting to the country/ region’s working hour interval if required in order to provide customer support and contribute to the achievement of the business revenue recognition KPIs around quarter and year end;Education & Experience requirements: University degreeForeign Languages – Excellent oral and written English skills / English & FrenchProficient in using Windows, MS Office, e-mail and InternetExperience in using Oracle applications – preferredPrevious Sales experience or sales related – customer frontline – at least 1-2 years preferredPrevious experience preferably in an IT or Education environmentExperience in using online applications for administrative/ operational processes (previous usage of Oracle tools preferred)Knowledge of IT education market is advantageous