Customer Service Advisor with English

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Employer: ManpowerGroup Romania
Domain:
  • Customer Support - Client Service
  • Human Resources - Psychology
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Iasi
  • Updated at: 02.11.2017
    Short company description

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Requirements

    Requirements
    • Fluent level of English written and verbal is a must.
    • Must demonstrate strong interpersonal, speaking, and writing skills.
    • Must be proficient in using Windows Operating System as well as Microsoft Office applications (Microsoft Word, Excel, and PowerPoint). Experience with PeopleSoft, SAP is an advantage.
    • Must demonstrate excellent analytical skills.
    • Ability to work towards deadlines.
    • Positive attitude and solution oriented thinking.
    • Flexible and eager to learn.
    • Someone who is able to thrive under pressure.
    • Be able to work within a large organization and maintain solid relationships with your team members not only situated in your local office but also in other countries.
    • HR related experience would be an advantage but not essential.

    Responsibilities

    You will provide support in English for the client’s employees in one or more specialized functions of HR such as Policies, Benefits and Compensation etc. Research internal database files and tables and manage requests received from Human Resource management and staff.
    This is a perfect role for those that want to round their business knowledge or would like to pursue a career in HR. Whilst the role is enjoyable it will test your skills and grow your competencies.

    Main responsibilities:
     Responds to telephone and e-mailing queries related to various areas of Human Resources queries following company policies and procedures.
     Communicates appropriate options for resolution in a timely manner.
     Informs employees about services available and assesses customer needs.
     Gathers information, researches/resolves inquiries and logs customer calls.
     Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes and policies.
     Maintains databases and employee records handling highly confidential material and provides information to employees on matters pertaining to personnel forms and records.
     Maintains databases and employee records handling highly confidential material and provides information to HR staff on matters pertaining to personnel forms and records.
     Gathers information, researches/resolves inquiries and responds to e-mail queries related to transactions and benefits.
     Communicates appropriate options for resolution in a timely manner.
     Perform peer checking activities.
     All other duties as assigned..