Agent L1 Service Desk Italy

Angajator: Vodafone Shared Services Romania
Domeniu:
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 17.10.2017
    Scurta descriere a companiei

    Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all around the world with almost 3000 colleagues.

    The Bucharest based centre started its operation in 2014. Now it serves as a centre for excellence in Technology, Customer Service, Fraud, Security Services and Finance hub. Our Technology department is focused on Enterprise Product and Services, Infrastructure Management, Applications Operations and Customer Service Desk.

    Using state of the art technologies, we are offering hi-tech solutions to Vodafone clients in 6 European markets.

    The Budapest based centre started its operation in 2007. Now it serves as a Financial, Enterprise, Business Intelligence, HR and Sourcing HUB, continuously focusing on supporting and improving processes in 29 countries and offering solutions to 150+ Vodafone Enterprise Customers.

    Join us in Romania and in Hungary and be part of our global team, supporting Vodafone clients around the world.

    Cerinte

    • Italian (C1 or above);
    • English (B2 or above);
    • Team working skills;
    • Understanding of solutions and correct management of problem solution;
    • Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase;
    • Socially skilled;
    • Self-awareness;
    • Team worker with collaboration;
    • Understanding of client's issues;
    • Flexibility;
    • Analysis and problem solving;
    • Is familiar with and can explain the below concepts. Prior work experience is desirable:
    * Knowledge of Active Directory;

    Responsabilitati

    • Takes internal customer calls,
    • Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
    • Collects data for internal reporting.
    • Ensures service level agreements’ fulfilment
    • Resolved incidents, service requests and queries
    • Up-to-date information in the relevant systems
    • Documented new known errors

    Alte informatii

    Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all around the world with almost 3000 colleagues.

    The Bucharest based centre started its operation in 2014. Now it serves as a centre for excellence in Technology, Customer Service, Fraud, Security Services and Finance hub. Our Technology department is focused on Enterprise Product and Services, Infrastructure Management, Applications Operations and Customer Service Desk.
    Using state of the art technologies, we are offering hi-tech solutions to Vodafone clients in 6 European markets.

    The Budapest based centre started its operation in 2007. Now it serves as a Financial, Enterprise, Business Intelligence, HR and Sourcing HUB, continuously focusing on supporting and improving processes in 29 countries and offering solutions to 150+ Vodafone Enterprise Customers.

    Join us in Romania and in Hungary and be part of our global team, supporting Vodafone clients around the world.