Quality Assurance Engineer

Employer: Huawei Enterprise Romania GSC
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.10.2017

    Responsibilities:

    • Establish, manage, review and improve the operation in the customer support areas;
    • Be responsible for defining, analyzing and reengineering key processes and procedures;
    • SLA/KPI management of GSC;
    • Provide guidance to ensure the tickets handling are conducted in compliance with the maintenance & operation and planning & engineering processes, and TL9000/ ISO20000 / ITIL / eTOM requirements so as to ensure internal controls are in place and operating effectively.

     

    Requirements:

    • 3 years practical experience in IT/Telecommunications industry;
    • Expertise in one or more of the following areas: NOC operations, eTOM,  ITIL,ISO27001/20000/9001/14001/OHSAS18001, IT/Telecoms network performance management & reporting, transformation management;
    • Quality Auditor certificate would be added advantage;
    • Good command in English (spoken & written);
    • Business trip may be required occasionally;
    • All candidates with less experience will be taken into consideration as Assistant Quality Assurance Engineer.

     

    Offer:

    • Access to great amount of Product Documentation;
    • Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    • Opportunity to contribute to this Knowledge base, be part of a growing Huawei Engineers community and develop in a dynamic environment;
    • Motivational salary package;
    • Young and motivated team that want to constantly grow.