Quality Assurance Engineer (Customer Support)

Employer: Huawei Enterprise Romania GSC
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.12.2017

    Responsibilities:

    • Review and improve the quality of operations in the customer support areas;
    • Be responsible for analyzing the quality levels of key processes and procedures;
    • Provide guidance to ensure the tickets handling is conducted in compliance with the maintenance & operation processes and procedures, planning & engineering processes, TL9000, ISO 20000, ITIL, and eTOM requirements to ensure internal controls are in place and operating effectively.

     

    Requirements:

    • 3 years practical experience in IT/Telecommunications industry;
    • Excellent MS Excel skills;
    • Expertise in one or more of the following areas is an advantage: ISO 9001, performance management & reporting, transformation management;
    • ISO 9001 Auditor certificate would be an advantage;
    • Fluent in English (spoken & written);
    • Business trip may be required occasionally;
    • All candidates with less experience will be taken into consideration as Assistant Quality Assurance Engineer.

     

    Offer:

    • Motivational salary package;
    • Young and motivated team that want to constantly grow.