Front Desk Officer

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Employer: TotalSoft
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 02.10.2017
    Short company description

    Established in 1994, TotalSoft is one of the most important providers of business software systems (ERP, HCM, CRM, DM and BI) in Central Europe.

    TotalSoft is the preferred ERP solutions provider in Romania and one of the top 10 global providers of software solutions for the leasing industry.TotalSoft’s top products, Charisma ERP, Charisma HCM and Charisma CRM, are market leader products in Romania, with relevant references in 9 industries: financial services, retail, distribution, production, construction, agriculture, energy, medical and services.

    Currently, TotalSoft has a team of 400 plus software specialists and projects in 46 countries on 4 continents.

    In autumn 2016, TotalSoft was acquired by Logo Business Investment S.A. (Logo), the largest independent software provider in Turkey. With over 30 years experience, Logo is one of the fastest growing software companies, delivering innovative solutions and services through more than 800 partners. The company is present on 45 international markets serving over 85,000 customers in Europe, Middle East, Africa and Asia. Logo is the first publicly traded IT company in Turkey, with a market cap exceeding $400 million.

    For more information, please access:, and


    Job description:

    We are looking for a pleasant Front Desk Officer to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

    The ideal candidate should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

    The goal is to make guests and visitors feel comfortable and valued while on our premises.


    What you will do:

    • Answer phones and operate a switchboard

    • Route calls to specific people

    • Answer inquiries about company

    • Greet visitors warmly and make sure they are comfortable

    • Call persons waiting for visitor and book them a room to meet in

    • Schedule meetings and conference rooms

    • Ensure reception area is tidy

    • Coordinate mail flow in and out of office

    • Coordinate office activities

    • Arrange appointments

    • Send email and faxes

    • Perform basic bookkeeping, filing, and clerical duties

    • Prepare travel vouchers

    • Take and relay messages

    • Update appointment calendars

    • Schedule follow-up appointments

    What you need to succeed:

    • Proven experience as front desk representative, agent or relevant position

    • Familiarity with office machines (e.g. fax, printer etc.)

    • Knowledge of office management and basic bookkeeping

    • Proficient in English (oral and written)

    • Excellent knowledge of MS Office (especially Excel and Word)

    • Strong communication and people skills

    • Good organizational and multi-tasking abilities

    • Problem-solving skills

    • Customer service orientation

    • High School diploma; additional qualifications will be a plus

    • Training and on-going development opportunities

    We offer a motivating package:

    • Professional and friendly working environment

    • Training and on-going development opportunities

    • Exposure to challenges projects in various industries both local and international

    • Private medical services

    • Relaxation area

    What recommends us?

    • We do things with energy, passion, and curiosity, and we’re backed by our culture of innovation

    • We offer a diversified range of activities in an international environment as well as a dynamic team with ambitious, yet realistic, objectives for the future, promoted by an open team and communication culture.