Front Desk Officer

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Employer: TotalSoft
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 02.10.2017
    Short company description

    TotalSoft is one of the most important suppliers of software business solutions in Central and Eastern Europe and a constant presence in Top 5 – The largest software companies at national level. As a ERP Romanian market leader, TotalSoft brand promises to deliver value to the existing clients through valid business models and powerful software solutions, at the highest international standards.

    For 5 years in a row (2009-2014) TotalSoft was on the 1st place in Romania among ERP providers, according to the last four Pierre Audoin Consultants (PAC) market researches.

    Established in 1994, TotalSoft is a mature and highly experienced company in designing, developing and implementing software solutions for medium and large companies. Currently, TotalSoft has a team of more than 400 specialists, a portfolio of over 1,500 customers and projects in 35 countries on 4 continents.

    TotalSoft’s products, services and focus on technology and innovation provide customers from all over the world with the necessary support in streamlining their operations, aligning business processes to industry standards, adapting to economic environment changes and maximizing profits. The company has an undisputed expertise in nine verticals, with a special focus on financial services, healthcare, construction, retail and distribution.

    The solutions provided by TotalSoft comply with the highest quality standards, the company being certified with ISO 9001, ISO 14001, ISO 18001, and ISO 27001.
    With the strategic intent to become the most powerful regional provider of enterprise software, eBusiness solutions and customized software development, TotalSoft is on a strong international expansion path.

    The main milestones that influenced the growth of the company are:
    -2002 – Charisma ERP product launch;
    - 2004 – 1st project on international level;
    - 2007 – Won “The best software product” distinction;
    - 2013 – 4 international groups selected Charisma ERP as the standard group solution;
    - 2014 – Global project with a global leasing provider with roll-out in 22 countries;
    - 2015 – International project with Charisma Leasing Management with roll-out in 25 countries.

    TotalSoft is headquartered in Romania, has an active subsidiary in Austria and the strategy of becoming a regional leader and preferred partner for the development and provision of the business informatics solutions.


    Job description:

    We are looking for a pleasant Front Desk Officer to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

    The ideal candidate should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

    The goal is to make guests and visitors feel comfortable and valued while on our premises.


    What you will do:

    • Answer phones and operate a switchboard

    • Route calls to specific people

    • Answer inquiries about company

    • Greet visitors warmly and make sure they are comfortable

    • Call persons waiting for visitor and book them a room to meet in

    • Schedule meetings and conference rooms

    • Ensure reception area is tidy

    • Coordinate mail flow in and out of office

    • Coordinate office activities

    • Arrange appointments

    • Send email and faxes

    • Perform basic bookkeeping, filing, and clerical duties

    • Prepare travel vouchers

    • Take and relay messages

    • Update appointment calendars

    • Schedule follow-up appointments

    What you need to succeed:

    • Proven experience as front desk representative, agent or relevant position

    • Familiarity with office machines (e.g. fax, printer etc.)

    • Knowledge of office management and basic bookkeeping

    • Proficient in English (oral and written)

    • Excellent knowledge of MS Office (especially Excel and Word)

    • Strong communication and people skills

    • Good organizational and multi-tasking abilities

    • Problem-solving skills

    • Customer service orientation

    • High School diploma; additional qualifications will be a plus

    • Training and on-going development opportunities

    We offer a motivating package:

    • Professional and friendly working environment

    • Training and on-going development opportunities

    • Exposure to challenges projects in various industries both local and international

    • Private medical services

    • Relaxation area

    What recommends us?

    • We do things with energy, passion, and curiosity, and we’re backed by our culture of innovation

    • We offer a diversified range of activities in an international environment as well as a dynamic team with ambitious, yet realistic, objectives for the future, promoted by an open team and communication culture.