Support Engineer (FRENCH) - Work from Home

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

Your path to success requires:

• FRENCH - advanced level and ENGLISH - at least medium level;
• Knowledge or experience in working with Windows and MS Office products;
• Ability to understand technical issues and to provide the proper solution for it;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate with the customers in a non-technical manner.

Imagine a day at Stefanini - Take a look!

• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.

Working hours:

• Operating 7 days a week we run a variety of shifts, usually it will be a 24/7 type of schedule.

Location:

• Work from your own home. We will provide the necessary tools and trainings so you can perform your job in the finest conditions.

You will be awarded for your success with:

• Attractive salary package;
• IT and soft skills training provided by our specialists;
• Opportunity to develop a career within a stable multinational environment;
• Expanding your IT know-how in different specialized software and applications;
• Friendly, fun and young team.