Agent Customer Care

STUDIO MODERNA is the leading omni-channel e-commerce and direct to consumer platform in Central and Eastern Europe, with vertically-integrated network reaching more than 300 million consumers across 20 countries, with headquarters in Slovenia and over 6000 employees across the globe and 310+ retail stores across CE Europe. Our well-known, trusted and enjoyable international brands are present all around the world: Dormeo, Delimano, Walkmaxx, Top Shop, LiveActive, Wellneo, Rovus, Kosmodisk.

We believe that our people are our greatest strength. We are successful in what we do because we hire, develop and empower smart people who have the passion to make a significant contribution to our business.

We believe in helping our people reach their full potential. That is why continuous learning, new skill development and real time feedback are increasingly integral to our culture.


Great brands, clear vision, amazing people...

For more information about our company, please visit the websites www.studio-moderna.com and www.dormeo.ro.

- Studii medii;
- Cunostinte de operare PC;
- Orientare catre client;
- Excelente abilitati de comunicare si interelationare;
- Abilitatea de a identifica si intelege nevoile clientilor;
- Experienta de minim 6 luni in relatii cu clientii constituie avantaj;
- Capacitate de invatare rapida;
- Capacitatea de a realiza mai multe sarcini simultan;
- Atitudine pozitiva si proactiva;
- Cunostinte de limba engleza la nivel conversational;
- Bune abilitati de gestionare a stresului;
- Bune abilitati de organizare si gestiune a timpului;
- Spirit de echipa.

- preluarea si tratarea solicitarilor telefonice ale clientilor;
- solutionarea reclamatiilor inaintate de catre client in scris si/sau la telefon;
- procesarea actelor necesare pentru inlocuirea si returul produselor companiei in cel mai scurt timp posibil;
- tinerea evidentei reclamatiilor si sesizarilor clientilor companiei cu respectarea metodologiei specifice.

- Salariu motivant (salariu fix + bonuri de masa + bonusuri de performanta);
- Servicii medicale asigurate;
- Posibilitati de avansare in cariera;
- Mediu de lucru dinamic intr-una dinte cele mai mari companii multinationale de vanzari directe.