Technician Support IT – Level 1

Angajator: Societe Generale European Business Services (SG EBS)
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Job la nivel national
    Actualizat la: 22.09.2018

    Technician Support IT – Level 1

    Your Mission:

    The goal of this position is to help SG EBS end-users to properly work within SG environments from IT perspective.

    Your Role in a Nutshell:

    • Technical SPOC for SG EBS employees;
    • Create, delete, modify or reactivate accounts and or accesses for business and operational applications.
    • Remote Desktop Technical Support or On Site Support as per company’s business need.
    • Hardware, software and network support
    • Propose and implement the best and quickest solution for a IT request and/or incident
    • Coordinate all actions with the user and with each impacted local support team;
    • Participate to Knowledge Management Process
    • Improve IT processes as per business needs.

    A little about You:

    • You have expertise in using Microsoft Windows 7 and Microsoft AD
    • You have experience with Microsoft Office package (Excel, Outlook), VPN, SSO Security, VMWARE, CITRIX, SharePoint, Share drive
    • You are client oriented
    • You have good relationship and communication skills

    We also value:

    • Good command of French
    • Good working knowledge of English
    • Knowledge of TOIP Telephony/ Virtual Machines/ Printing solutions/Windows environment/Internet Protocol

    Besides a career what else we offer:

    • Yearly bonus per company policy
    • Competitive remuneration based on qualifications and seniority
    • Discounts for retailers
    • Medical services and life insurance
    • Private pension contribution
    • A modern working environment: open, informal, fun atmosphere
    • Continuous training and development programs (ACCA Certification, foreign language courses)
    • Work from Home 1 day/week

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