Collections Associate with Swedish

Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.10.2017
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    ― Fluency in Swedish;
    ― Good understanding of English (B2);
    ― Experience with accounting systems, cash applications, customer service, SAP would be a plus;
    ― Competent Microsoft Office user: Excel, Word and Power Point;
    ― Ability to solve urgent matters and work under pressure;
    ― Ability to prioritize and schedule workload;
    ― Reliable, active approach striving for process improvement;
    ― Responsibility, accuracy;
    ― Team player.

    Responsabilitati

    ― Contact customers via e-mail/phone/fax and initiate collection activities;
    ― Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;
    ― Provide necessary information of credit worthiness to customer service when required;
    ― Manage the customer portfolio within the agreed credit terms and credit limits;
    ― Meet cash collection targets keep up-to-date;
    ― Deliver service in line with agreed controls and procedures.
    ― Input notes on payment agreements and follow-up actions;
    ― Reinstate accounts when payment is received;
    ― Initiate Collection Agency activities, providing collection data and contact details to the Collection Agency;
    ― Instigate legal proceeding (in-house or external) for accounts that require legal resolution;
    ― Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable;
    ― Register invoice disputes;
    ― Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions.