Junior Payment Refusals Operator

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Employer: Avangate
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.12.2017
    Short company description

    Avangate powers modern Digital Commerce, finally solving the complexity of online commerce, subscription billing, and global payments for Software, SaaS and Online Services companies.

    Requirements

    Main requirements:

    • Higher education in progress or finalized;
    • Minimum 6 months of experience in operational area is preferred;
    • Strong PC skills in Windows environment and familiarity of Microsoft Office Suite;
    • Advanced knowledge of English
    • Organized person with good attention to details and analytical skills;

    Responsibilities

    Role Overview:

    • Solve chargeback/dispute requests from the processing banks;
    • Provide support to the end-users and the partners in the chargeback process;
    • Intermediate communication between partner banks and customers to increase won rates in chargeback process;
    • Investigate and provide supporting documentation for payment returns;
    • Assure the good functionality of the refund process.

    Other info

    Job Benefits:

    • Gain knowledge in the payments vertical
    • Learn all the backend processes in the online payments
    • A dynamic team spirit in an international work environment and exciting growth phase
    • Skills and performance based salary and bonus
    • Flexible working hours
    • Bookster
    • Private medical subscription
    • Paid lunch everyday with your colleagues
    • Gym subscription discount of 50%
    • Fruits at the office