Customer Support Representative with Portuguese
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Employer: | SalesConsulting |
Domain: |
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Job type: | full-time |
Job level: | Student/Graduate |
Location: |
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Updated at: | 27.09.2017 |
Remote work: | On-site |
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
-Fluency in Portuguese
-Previous experience of or aptitude for Customer Service
-Good organizational skills
-A working knowledge of MS Word / Excel
-Excellent communication skills and the ability to remain calm in all situations
-Ability to work on own initiative and under pressure in order to achieve deadlines
-Ability to adapt to a continuously changing environment and procedures
-Respond to all customer enquires within given timescales, efficiently and effectively
-Develop and maintain a full technical knowledge of client products and services
-Be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
-Deal with all correspondence as requested/required
-Responsible for logging of all calls accurately and in line with procedure
-Responsible for maintaining and updating all administration
-Consult product manuals and be able to advise customer of appropriate options / solutions
-In-house continuous professional trainings
-Free language improvement programs
-Real promotion opportunities
-True career development insights
-Attractive benefit package
-Young, fresh, friendly and multicultural work environment
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