Customer Support Representative with Portuguese

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Cluj Napoca
  • Updated at: 27.09.2017
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    -Fluency in Portuguese
    -Previous experience of or aptitude for Customer Service
    -Good organizational skills
    -A working knowledge of MS Word / Excel
    -Excellent communication skills and the ability to remain calm in all situations
    -Ability to work on own initiative and under pressure in order to achieve deadlines
    -Ability to adapt to a continuously changing environment and procedures

    Responsibilities

    -Respond to all customer enquires within given timescales, efficiently and effectively
    -Develop and maintain a full technical knowledge of client products and services
    -Be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
    -Deal with all correspondence as requested/required
    -Responsible for logging of all calls accurately and in line with procedure
    -Responsible for maintaining and updating all administration
    -Consult product manuals and be able to advise customer of appropriate options / solutions

    Other info

    -In-house continuous professional trainings
    -Free language improvement programs
    -Real promotion opportunities
    -True career development insights
    -Attractive benefit package
    -Young, fresh, friendly and multicultural work environment