Portuguese Customer Support
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|� Proficient in Portuguese and medium English skills
� Able to work independently and efficiently to meet deadlines;
� Self motivated, detail-oriented and organized;
� Experience with hardware and software issues;
� Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Responsibilities / Acomplishments
|� Provide client support and technical issue resolution via phone and e-mail
� Installing and configuring computer hardware operating systems and applications;
� Troubleshoot system and network problems and diagnosing and solving hardware/software faults;
� Provide support, including procedural documentation;
� Respond within agreed time limits to call-outs;
� Work continuously on a task until completion (or referral to third parties, if appropriate);
� Prioritize and managing many open cases at one time;
� Establish a good working relationship with customers and other professionals
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial
• The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS.
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.
• Private medical insurance
• Undetermined contract
• You will be part of a very dynamic industry
• You will excel in your communication and negotiation skills