Portuguese Customer Support

Angajator: Computer Generated Solutions Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.10.2017

    Requirements

    � Proficient in Portuguese and medium English skills
    � Able to work independently and efficiently to meet deadlines;
    � Self motivated, detail-oriented and organized;
    � Experience with hardware and software issues;
    � Excellent communication (oral and written), interpersonal, organizational, and presentation skills

    Responsibilities / Acomplishments

    � Provide client support and technical issue resolution via phone and e-mail
    � Installing and configuring computer hardware operating systems and applications;
    � Troubleshoot system and network problems and diagnosing and solving hardware/software faults;
    � Provide support, including procedural documentation;
    � Respond within agreed time limits to call-outs;
    � Work continuously on a task until completion (or referral to third parties, if appropriate);
    � Prioritize and managing many open cases at one time;
    � Establish a good working relationship with customers and other professionals

    We offer:
    Professional Training
    Because we believe in lifelong learning and professional development we offer:
    • One month start-up training;
    • E-courses for keeping up with the novelty factor in our jobs;
    • Subscription to an online library that will provide reading material for your areas of interest.

    Performance bonuses
    We value improvement and professional achievement therefore we offer:
    • Incentives and also bonuses for our employees – financial and non-financial
    • The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS.
    • Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

    Other Benefits:
    • Private medical insurance
    • Undetermined contract
    • You will be part of a very dynamic industry
    • You will excel in your communication and negotiation skills