Junior Application Specialist – 1 Year Contract

About us

Ubisoft Bucharest has been an important pillar for the local gaming industry since, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2 nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games.

The IT Department of Ubisoft Romania is looking for a Junior Application Specialist for a 1-year fixed term contract to assure the support and maintenance for the company's corporate applications.
The responsibilities of this job are mainly focussed on providing functional support for internal customers on HR and Production applications.

Your profile:

Essential skills:
• University graduate
• Previous experience in customer support or IT is a plus (including internship, voluntary)
• Good written and oral knowledge of English, French is a plus
• Querying MS-SQL databases knowledge (basic level)

Desirable personal skills:
• Analytical reasoning and problem solving skills
• Ability to work in a support team and as well as perform on an individual basis when required
• Very good communication skills. Ability to work in a multicultural environment.
• Adaptability and flexibility

Your tasks

• Works a queue of tickets (incidents, problems, requests) and provides resolutions within internally defined SLAs, with a focus on long-term solutions
• Delivers support to existing business users, investigates and resolves application errors, data discrepancies and queries;
• Provides status updates and manages customer expectations throughout the lifecycle of the incident/ problem/ request
• Collaborates closely with the level 3 technical support analysts and the project teams, in order to identify the best solution for the identified system errors/developments
• Provides trainings for the key and end-users
• Contributes to the creation and maintenance of internal and end-user documentation
• Effectively utilizes support processes and tools (i.e.: self-service interface, ticketing tool, internal knowledge base etc.); Stays updated with the support practices and procedures and suggests improvements
• Demonstrates ability to see “the big picture” and understand the data flows between Ubisoft tools.

We offer:

We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.
But most of all, we guarantee you’ll enjoy our atmosphere and working environment.