Team Leader Robotic Process Automation

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Angajator: Genpact
  • IT Software
  • Tip job: full-time
    Nivel job: Manager
  • Job la nivel national
    Actualizat la: 25.10.2017
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    • Implement and rigourous follow the HR best practices in terms of people retention, performance assessment, motivation and talent development
    • Perform monthly, quarterly and yearly Individual Performance discussions and appraisal with the team members
    • Develop action plans, coaching and mentoring team members, developing talent, organizing career path meetings with team members
    • Recognize and reward individual and team level achievements;
    • Ensure the full understanding and adherence of the existing company policies among employees
    • Handle conflicts within the team
    • 100% accurate and timely inputs on salary, leaves, incentives and other HR related matters like employee health and safety regulations, etc.
    • Act as primary point of contact for all people related escalations regarding his/her team members coming from customer internal users.
    • Participate in selection of new team members or hires within Genpact and ensure proper on-boarding
    • Ensure LTO and New Joiners Curriculum is timely cleared for each team member
    • Monitor the staff performance on a daily basis and ensures individual and team objectives are met while performing to established standards
    • Maintain discipline and positive behavior / environment in the team
    • Organize motivational programs for team members


    • Design, develop, and configure software systems to meet market and/or client requirements end-to-end
    • Designing Rapid Automation process solutions in accordance with standard design principles and conventions.
    • Creating and maintaining RA Solution documentation.
    • Developing, Configuring programs, scripts and objects that are efficient, well structured, maintainable and easy to understand.
    • Creating and documenting test procedures and scenarios for the pre-UAT phases
    • Supporting the Operational Teams during the UAT and rollout phases
    • Supporting existing processes and implementing change requirements as part of a structured change control process.
    • Problem solving issues that arise in day to day running of RA processes and providing timely responses and solutions as required.


    • 3+ experience in team management
    • Relevant team management experience – over 10 people
    • Previous experience in a BPO/Call Center/Shared Services environment (represents an advantage)
    • Project Management skills with skills on time and budget control
    • Relevant industry experience for the position applied
    • 2-7 years of previous IT background (Java, .NET framework, C++, coding language )
    • 1-2 years of experience developing and testing software on a Windows platform- programming experience in Process Automation Software like Automation Anywhere, Blue Prism, UiPath (represents an advantage)
    • Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution
    • Willingness and ability to blend business analysis with hands-on configuration of automated processes in the Automation Software Products.
    • Good communication skills with the ability to present technical details to a non-technical audience.
    • Ability to talk to client and get the Business Requirements
    • Communicates and enforces coding standards
    • Performs code reviews and mentors junior developers.