Storage Support Engineer

About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

The candidate should have experience/knowledge in the following areas:
• File system operation/maintenance and troubleshooting (knowledge of GPFS is a major plus)
• Storage and x86 server knowledge (either development work or installation)
• Operating Systems configuration/troubleshooting - Linux (RHEL / SLES)
• Networking (Infiniband / Omni-Path and Ethernet - would be a plus
• Bachelor Degree/College Diploma
• At least 1 year experience in knowledge of data center management and networking (Infiniband/Omni-Path/SAN./Ethernet).
• At least 2 years experience in storage and server troubleshooting / problem analysis skill (GPFS knowledge is a plus).
• Provide on-site assistance to resolve critical client technical issues (when required, on avg twice per year).
• Works as on-call engineer to support worldwide customers (by rotation with other team members)

• Read and interpret hardware error logs (server management modules logs - UEFI/IMM), OS logs (RHEL/SLES Linux) and GPFS logs to isolate customer problems.
• Use lab hardware to replicate customer configuration in order to replicate customer failure mechanisms.
• Use specialized debug equipment like scopes and analyzers to isolate complex client problems.
• Interface with client teams and customers to explain technical solutions and maintain customer satisfaction.
• For critical cases or client outages, position require ability to project manage, triage the issue and work with multiple teams involved to urgently restore client outages.
• Participate on pre-product activities, taking technical positions for defects and HW design changes.

What we offer:
- An interesting job in one of the largest IT companies
- Challenging & professional work environment within an international team
- Competitive salary and opportunities for professional development
- Various in house training & webinars
- Internal programs for professional development
- mobility within the company projects
- Wellness & Sport Center Discounts
- Health Management Program
- Sport Competitions, Social Activities and Community Projects
- Relocation Package