Support Engineer (GERMAN)

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Angajator: Stefanini Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Sibiu
  • Actualizat la: 25.10.2017
    Scurta descriere a companiei

    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

    Cerinte

    Your path to success requires:

    • German – advanced level and English knowledge – at least medium level;
    • Motivation for learning new information;
    • Ready to acquire new skills (communication skills, technical skills etc.)
    • Previous successful customer service experience is considered an advantage;
    • Strong written and oral communication skills;
    • Able to communicate problems/issues to customers in a non-technical manner.

    Responsabilitati

    Imagine a day at Stefanini - Take a look!

    • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
    • Logging remotely to client’s computer and help them solve software issues;
    • Documenting issues that you deal with on a daily basis into the ticketing system;
    • Troubleshooting hardware, software and network related issues;
    • Escalating problems to the next level of support when necessary;
    • Help the client with all the necessary information.

    Alte informatii

    You will be awarded for your success with:

    • Attractive salary package;
    • Contract for unlimited period of time;
    • Up to 27 days Annual Vacation;
    • Bonus for referring new colleagues;
    • Private Medical subscription;
    • Public transportation reimbursement;
    • Meal tickets;
    • IT and Soft skills training provided by our specialists;
    • Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
    • Friendly, fun and young team.