Order Management Specialist

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Angajator: APT Resources & Services SRL
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.10.2017
    Scurta descriere a companiei

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 22 de ani pe piața românească de resurse umane, grupul de firme APT- Work Service este prezent în avangarda primilor cinci furnizori de servicii complexe de HR din România.
    Ca o confirmare a performantei noastre in domeniul resurselor umane, din vara 2017 am devenit parte a grupului Work Service S.A., unul dintre cei mai mari jucatori de pe piata de resurse umane din Europa centrala si de Est. Anual peste 300.000 de persoane isi gasesc un job prin societatile afiliate Work Service, care gestioneaza sau ofera servicii unui numar de 50.000 de angajati in 20 de tari.
    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe BPO, finanțe-bănci, IT&C, inginerie, retail, auto-motive.

    Adresa: str. Clucerului 82B2, sector 1 Bucuresti; email: office@apt.ro; phone: +40 21 222 13 03
    Autorizație de muncă temporară: seria B nr.0000012/11.11.2015 înregistrată în Registrul Național de Evidență a Agenților de Muncă Temporară la poziția 7
    Autorizație de prelucrare date cu caracter personal :18638
    APT se angajează să vă protejeze datelele dumneavoastră cu caracter personal. Detalii despre prelucrarea datelor dvs. de către APT puteti gasi pe www.apt.ro.

    Cerinte

    For our client, a well-known leader in personal systems and printing, we are looking for an Order Management Specialist with advanced English skills. The activities will be performed within a multicultural environment and include different back-office responsibilities. This is an awesome opportunity to expand your career!

    Requirements:

    - University degree or equivalent experience;
    - Typically, 0-2 years of experience in a related field;
    - Fluency in English;
    - Customer Support experience;
    - Strong communication skills (written and spoken);
    - Very good analytical skills;
    - Good PC skills (Outlook, Excel, Microsoft Office package);
    - Ability to work under pressure/ multiple deadlines in a fast-paced business environment;
    - Good problem-solving and analytical skills;
    - Strong organizational and time management skills;
    - A good sense of humor is highly appreciated.

    Responsabilitati

    Responsibilities:

    - Performs basic data entry per pre- defined processes;
    - Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports);
    - Assists other departments and support groups by reporting routine issues to the appropriate roles;
    - Helps resolve minimally to moderately complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives;
    - Resolves open order (backlog) report issues of low to moderate complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels;
    - Helps resolve order management issues for all product lines using basic general subject matter knowledge;
    - Enters sales data in a timely and efficient manner, maintaining documentation and records.

    Benefits:
    Joining our team, you will benefit of strong growth plans, working with a global organization who provides you with the tools and resources you will need to succeed, training, courses for your personal and professional development, fun activities with your team (team buildings).

    Job Code: 030717AMB