Customer Service Specialist - Dutch
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.Requirements
Dutch and English proficiency
Excitement in developing a career in a multinational environment
Experience in working in a team to achieve common goals and Service Level Agreements
Previous working experience, preferably in the Customer Service domain
You will be interacting with our end clients from UK and Netherlands who are contacting us via incoming calls/ emails/ web requests related to Honeywell products and solutions
You will be creating, assigning and, where required, dispatching all service requests to appropriate personnel (through outbound calls)
Assigning work requests (preventative maintenance, routine service etc.) as required to appropriate colleagues in various departments.
Maintaining and updating databases with changes required in an accurate and timely manner.
Manage (review, monitor and work to minimize) Service Requests, including escalations as required.
We are offering:
Competitive salary and an attractive benefits package
Extensive training programs
Career growth opportunities
Experienced leaders to support your professional development
Dynamic and international work environment