Customer Service Specialist - Dutch

Employer: Honeywell
Domain:
  • Acquisitions - Logistics - Supplies
  • Administrative Assistance
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.10.2017
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Dutch and English proficiency
    Excitement in developing a career in a multinational environment
    Experience in working in a team to achieve common goals and Service Level Agreements
    Previous working experience, preferably in the Customer Service domain

    Responsibilities

    You will be interacting with our end clients from UK and Netherlands who are contacting us via incoming calls/ emails/ web requests related to Honeywell products and solutions
    You will be creating, assigning and, where required, dispatching all service requests to appropriate personnel (through outbound calls)
    Assigning work requests (preventative maintenance, routine service etc.) as required to appropriate colleagues in various departments.
    Maintaining and updating databases with changes required in an accurate and timely manner.
    Manage (review, monitor and work to minimize) Service Requests, including escalations as required.

    Other info

    We are offering:
    Competitive salary and an attractive benefits package
    Extensive training programs
    Career growth opportunities
    Experienced leaders to support your professional development
    Dynamic and international work environment