Customer Support with Swedish

IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

Fluent English and Swedish

GENERAL RESPONSIBILITIES

Fulfill seamlessly all the tasks and responsibilities of the given operations process based on the requirement of the Standard Operating Procedures (SOPs);
Strive for quality work in handling phone calls, administering in databases, book keeping and in other customer service activities;
Effective and professional verbal and written communication – both with internal and external customers, partners;
Active participation in the defined training courses and the practical implementation of the new skills in the work processes;
Keep working hours and break times according to the internal policies in certain cases based on the official working days of the given service region;
Active participation in process related trainings of new team members;
Initiate and lead Lean and/or Green Belt projects to improve the quality level of the operations processes. Document the development, follow up on implementation and pass the new information/ training documents to other team members;
Participate in regular/ occasional teleconferences/ meetings with the Customer;
Participate in preparing customer reports;