1st Level Operations with French

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Employer: Ericsson
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 07.02.2018
    Short company description

    At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker?
    Learn what makes YOU + Ericsson a powerful combination. Join us today.

    About Us

    We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
    Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.


    Requirements

    Experience in working with UNIX, SQL;
    Telecom knowledge will be a plus;
    Good knowledge of English;
    Good knowledge of French;
    Self-motivation;
    Good communication skills;
    Analytic thinking, problem solving attitude;
    Ability to work under pressure;

    Responsibilities

    Analyze and resolve problem reports within Key Performance Indicator targets;
    Maintain application availability within own area of responsibility;
    Collaborate with the team to adopt new processes and tools (diagnose, data capture, health checks, scripting tools etc.);
    Operate within the customer business processes and procedures;
    Interact with customer, back office & front office teams to drive problem resolution;