1st Level Operations Support with French

Employer: Ericsson
Domain:
  • Internet - eCommerce
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.01.2020
    Short company description

    Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson

    So..who is Ericsson today and, how does it support you and the community?
    In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
    Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value




    Requirements

    How your expertise will make the difference (Qualifications needed)
    • Previous experience in the telecommunications area is nice to have;
    • Fluent in French and English;
    • Availability to work in shifts (day and night);
    • Able to collect, classify and interpret information;
    • Perseverance, initiative, teamwork, self-confidence, practical spirit.

    Responsibilities

    We are now looking for a 1st Level Operations for the coordination, support, and execution of 1st Level proactive and reactive maintenance activities.

    You will also:
    •Constitute the first point of contact for specific software and hardware solutions delivered to customers;
    • Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
    • Be responsible for alarm monitoring in IT/Telecom networks;
    • Offer support to the field engineers during their actions (by phone and e-mail).

    Other info

    Benefits to suit your dreams (What’s in it for you?)
    • Contract type: full time;
    • 25 vacation days/year (yes, we give you 4 days more, because you deserve it!);
    • Medical & life insurance;
    • Career plan mentoring;
    • Competitive referral bonuses for recommending your friends to work at Ericsson;
    • Flexible benefits from your favorite brands available on flexible benefits portal;
    • Gym subscription (available in flex benefits together with a series of other options);
    • Internal learning platform to develop your knowledge, skills, and competencies & curated external content articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
    • In the case of travel, daily allowance, transport, and accommodation will be paid by the company;
    • Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
    • & more other benefits that the recruiting we are looking forward to presenting them to you, once applied.

    Still curious? Find your job!

    As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities. Everything from Developer to Data Scientist to Designer. Plus all those other roles who do not start with the letter 'D'.