Account Delivery

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client, a well-known leader in personal systems and printing, we are looking for an Account Delivery with English language.

Requirements:

- Resistance to stress, working under pressure;
- Previous experience in positions that involved customer relationship both face to face and through various means of communication;
- Supervising compliance with operational procedures and standards;
- Good understanding of internal processes, applications / tools and how to use them to solve current cases;
- Ability to participate or lead projects aimed at process improvements or quality;
- Familiar with the IT domain;
- Ease, clarity and coherence in expression;
- Meeting the deadlines;
- Provides quality results.

Responsibilities:

- Follow carefully the open service’s cases by the company’s clients and assuring that are solved in time (communicating with the service partners and the company’s call-center);
- Assuring that the merchandise is delivered in no time by the help of internal tools;
- Ordering cartridges within the system and keeping the evidence of each and every order;
- Keeping the evidence of possible equipment or configuration changes;
- Ensuring that the equipment in the contracts is permanently active and communicates with the reporting company's servers;
- Managing contracts with service partners and other suppliers;
- Creating monthly activity reports for each client (printed pages, delivered toners, service cases, etc.) to report to management;
- Helping the Account Delivery Manager to implement new contracts (placement of equipment orders, implementation plan, etc.).

Job Code: 280717IC