Order Management Analyst

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Employer: I.FUTURE
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 21.10.2017
    Short company description

    I FUTURE belongs to a Group of companies with multinational presence across various parts of the globe.
    Our goal is developing individuals by building a strong foundation towards their employable future, supporting both personal and corporate goals.

    Requirements

    • Fluency in English and German;
    • Excellent customer service skills and ethics;
    • Excellent phone handling and problem solving skills;
    • Previous Order Management experience – preferred;
    • PC proficiency: Word, Excel & SAP proficient;
    • Ability to juggle multiple enquiries/queries;
    • Motivation /Proactivity /Reliability;
    • Good conflict resolution skills and independent decision making;
    • Friendliness, flexibility and telephone experience;
    • Active listening skills/ Quick comprehension;

    Responsibilities

    • Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe;
    • Provide customers with information related to price and availability, order status, products etc.
    • Enter orders, quotations and purchase orders into SAP;
    • Process customer returns via SAP;
    • Raise requests for creating and updating SAP data (customer master data, material master data, etc.)
    • Manage the open orders by extracting and analysing SAP reports;
    • Communicate with other departments and stakeholders to ensure that customers’ needs and claims are being dealt with promptly;
    • Provide training and support to team members;

    Other info

    • Work in a dynamic and global environment with many opportunities to grow and develop.