Service Desk

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Employer: I.FUTURE
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Bacau
  • Updated at: 20.10.2017
    Short company description

    I FUTURE belongs to a Group of companies with multinational presence across various parts of the globe.
    Our goal is developing individuals by building a strong foundation towards their employable future, supporting both personal and corporate goals.

    Requirements

    • Fluent in English;
    • Knowledge of hardware environments (PC);
    • Above average knowledge of Windows (Windows 7/ Server 2008 and focus on
    Windows XP/ Server 2003) and basic troubleshooting skills;
    • Above average knowledge of MS Office and basic troubleshooting skills;
    • Above average knowledge of networking (LAN);
    • Customer-oriented attitude, good ability to relate through telephone and written communication;
    • Strong communication skills and being able to integrate your efforts into a team work;

    Responsibilities

    • Use existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
    • Put knowledge and training to work in resolving as many incidents as possible on initial contact;
    • Prove attention to details in recording and classifying all incoming technical incidents;
    • Escalate incidents where no knowledge solution was found through accurate and timely hand off to other resolving teams;
    • Be part of the team and help your folks meet the service performance indicators;
    • Make our customers and users have a great day after talking to you;

    Other info

    • Competitive salary package made of base salary, performance bonuses and meal tickets;
    • Flexible benefits package: transportation, medical subscription from a list of providers, gym subscription;
    • More benefits depending on length of service;
    • Opportunity to work in a global and dynamic environment with an enthusiastic team.