Enterprise IT Helpdesk Engineer

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Employer: Huawei Enterprise Romania GSC
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 07.12.2017

    - Help desk support and user training;
    - Responsible for user desktop/laptop, scanner, printer support, helps resolving problematic events;
    - Responsible for desktop/laptop provision, prepare corporate standard OS/Software/Application and security settings before distribute to end users;
    - Responsible for user training on IT platforms/OA/Application/Services;
    - IT infrastructure construction and maintenance;
    - Responsible for IT infrastructure construction and maintenance, including IT server room, structure cabling system, video conference system, UPS etc.

    - Bachelor or above degree;
    - Specialization: Major in computer or information related technologies;
    - Work experience: 2 years or more in related fields;
    - Basic knowledge in TCP/IP technologies;
    - Basic knowledge with LAN technologies, knowledge of the building-level LAN architecture;
    - Familiar with Windows 7& Windows 10. Microsoft Office application;
    - Skillful in IT infrastructure items, such as server room facilities, structure cabling system, UPS, door access control/CCTV, air conditioning etc.;
    - Skillful in laptop/desktop, OS, office software troubleshooting and maintenance;
    - Optimistic, pro-active, team player, patience;
    - Very good communication skills, able to work under pressure.

    - Access to great amount of Product Documentation;
    - Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    - Opportunity to contribute to this Knowledge base, be part of a growing Huawei Engineers community and develop in a dynamic environment;
    - Motivational salary package;
    - Young and motivated team that want to constantly grow.