Team Manager - ITALIAN - Bucharest

Angajator: Competence Call Center
Domeniu:
  • Customer support - Client service
  • Educatie - Training
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 17.10.2017
    Scurta descriere a companiei

    Be part of the CCC success story!

    All of our 5000 colleagues in 8 countries offer high quality customer service for well-known international companies from different industries - ranging from service & information hotlines over booking & order hotlines to technical support.
    Competence Call Center is an expanding company focused on outsourcing services with 16 locations in Berlin, Bratislava, Bucharest, Brasov, Istanbul, Leipzig, Dresden, Vienna, Izmir, Biel, Essen, Gdansk, Izmir, Dortmund and Paris.
    Competence Call Center offers communication solutions for well-known national and international companies.

    This makes us part of a future-oriented industry in which every single employee profits from our sustainable development.

    CCC este una dintre companiile de top din Europa care ofera servicii de customer care de cea mai inalta calitate. Cei peste 5.500 de profesionisti din cele 16 locatii ale noastre din 8 tari diferite ofera servicii internationale de customer service la cel mai inalt nivel.

    Cerinte

    We are looking for:
    • Experience on the position of at least 1 year with good track record
    • ITALIAN language fluency / medium on EN
    • Excellent spoken and written communication abilities
    • The ability to work and improve the results of the team
    • Attention to details and work with precise deadlines
    • Drive for the results
    • Team player
    • The ability to constantly motivate and account for the results as well as doing analysis on what is not working & propose solutions to improve
    • The ability to constantly motivate and account for the results as well as doing analysis on what is not working & propose solutions to improve
    • Very well organized and always capable to shift between different priorities according to the results
    • Sales skills
    • Leading a team with different nationalities and culture & able to communicate on all levels
    • MS-Office skills

    Responsabilitati

    We are looking for a competent person for the Team Management position within an inbound project, one of the largest private telecommunications providers in Switzerland, that covers the full range of telecommunications: mobile, landline network, Internet and digital TV. The project focuses on it's customers' needs and satisfaction to delight them with innovative products and services.

    We will offer:
    • Stable job: Permanent labor contracts
    • Attractive salary package
    • Meal tickets shall be granted monthly
    • Private medical insurance coverage
    • Flexible schedule: M-F 09:00-17:00 (just 1 week 15:00-23:00, every 6 week also one weekend)
    • Personal and professional development
    • Working environment at international standards
    • Special discounts provided by our partners in different industries (Banking, Gym & Fitness)

    Alte informatii

    CCC is one the leading companies in providing professional customer care in Europe. More than 5.000 service professionals in 17 locations in 8 countries deliver international customer service solutions on the highest level.