Process Manager for Quality Management

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Employer: Allianz Technology SE Munchen Sucursala Bucuresti
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
  • Updated at: 17.11.2017
    Short company description

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE Munchen Sucursala Bucuresti is the principal driver behind transforming Allianz into a digital group.


    Extensive knowledge of the services release management processes
    Good knowledge in the area processes and methodologies (Opex Blue Belt Certificate)
    Good knowledge of process management technologies
    MS or BSc with Technical specialization
    English and German fluency
    Entrepreneurial thinking and acting, initiative, self-responsibility and independence
    Structured thinking and acting, capability to solve problems and decision-making ability


    Job role

    The Process Manager for Quality Management is responsible for service quality and maintenance within application and solutions offered for the end user community, employees of Allianz. He must ensure the proper quality process implementation on all platforms of Workplace Solutions (Virtual clients, Remote Desk Service, Mobile Devices apps, Printing Services, Internal App Store, etc). This includes supporting escalation processes, operational provider management, as well as quality assurance in regards to service delivery.

    Cost responsibility for the mentioned services (staff, maintenance contracts)
    Ensuring the maintenance quality of the mentioned IT-services
    Service oriented reporting & service quality check (for clients)
    SLAs/performance management & reporting
    Service-Lifecycle-Management (continuous service improvement)
    Post-processing of escalations/disorders with the integrator
    Tracking of incoming tickets and reporting in this respect (via services and OE)
    Problem control processes with partners after incidents and escalations
    Market review and benchmarking of services

    Other info


    Health and Well-being:

    • Kinetotherapy Room and Corporate Massage
    • WorldClass Gym Discounts
    • Weekly Fruit Day.

    Personal and professional development:

    • Complete training curricula available (tailored courses)
    • English and German Language Courses for any level
    • All you can read with Bookster!

    Extra Perks:

    • Work from Home Option available;
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    • Go on Vacation and get a Holiday Bonus!

    Attractive compensation package:

    • Fixed salary compensation along with performance-related bonus scheme;
    • Meal and Gift Tickets.