IT Support L1

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Angajator: Temenos
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 10.11.2017
    Remote work: On-site
    Scurta descriere a companiei

    Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.
    We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
    At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

    Cerinte

    Prior experience in a complex multi-national and multi-cultural environment ;
    University Educated and Full/Part qualified IT support would be advantageous;
    Strong computer literacy – ability to use Microsoft suite of packages and operating systems;
    Strong computer hardware knowledge - ability to change parts in desktop systems;
    Strong organizational skills, excellent time management skills able to priorities own workload.
    Ability to work effectively alone, but also in a team;
    Strong communication skills, oral and written. Proven ability to build remote relationships and influence confidently with a wide range of stakeholders;
    Fluency in English.

    Responsabilitati

    To solve and make sure incoming requests are logged properly using tools available (phone, mail, ManageEngine ServiceDesk Plus helpdesk system, Lync, remote desktop tools etc.).
    To monitor tickets and assign tickets to its corresponding IT Support groups (dispatching);
    To clean-up and make sure that the IT Service Desk general queue is empty at the end of each working day – all tickets should be assigned to the correct IT Support group and treated (replied-to with the necessary information), this includes the technicians own assigned tickets.
    To manage the IT Service Desk phone – the first point of contact with the end-users. In all Temenos sites as they get Cisco phone systems – they will be directed to the IT Service Desk phone.
    To raise an alert to the IT service concerned if an eventual problem (many similar incidents) is discovered.
    To be able to handle and reply to 1st level IT support issues for all IT Support groups and if necessary escalate the tickets with complemented information (what has previously been done/ requested, screenshot etc.) to the 2nd- 3rd level IT Support groups.
    To actively search and propose a solution to an incident in order to improve the IT service / the 1st level technician’s own knowledge by using available FAQs, the Internet etc. before escalating a ticket to the next level.
    Create solution and document on recurring issues to share with IT Teams.
    Write user guide for both IT and end users.[*] On site
    To provide eventual local 2nd level support (when the main responsible is not available).
    Assist in solving issues or create tickets done by walkups from users.
    To assist the manager and main responsible to do IT equipment inventory for the working site.
    Installing, reinstalling, repairing software installation on desktops/laptops.

    Alte informatii

    Offer (benefits):

    The opportunity to develop a career within a stable multinational environment;
    Motivating salary;
    Meal tickets;
    Medical insurance;
    Massage sessions;
    Relaxation room (pool table/ ping pong, board games, PlayStation, Foosball);
    25 days Annual Vacation.

    Aplicand la acest anunt va exprimati acordul ca datele dvs. sa fie transmise si procesate de catre Temenos. Consultati Politica de procesare a datelor personale a Temenos >>

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