Customer support - German and English

La Valoris Center apreciem performanța, proactivitatea, abilitățile de leadership, dorinta de progres si mai presus de toate pretuim oamenii.

Angajatii nostri reprezintă cel mai bun atu al companiei.

Required skills:

• Good analytical and problem solving skills;
• Advanced knowledge of english and medium german language.
• Logical thinker;
• Up-to-date technical knowledge;
• Ability to deal with difficult callers;
• An in depth understanding of the software and equipment your customers are using;
• Good interpersonal and customer care skills;
• Good accurate records keeping;

Some tasks you may be involved in include:

• Working with customers to identify computer problems and advising on the solution;
• Logging and keeping records of customer queries;
• Analysing call logs so you can spot common trends and underlying problems;
• Updating self-help documents so customers/employees can try to fix problems themselves.