Customer support - German and English

Angajator: Valoris Center
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 15.09.2017
    Scurta descriere a companiei

    Activam de mai bine de 10 ani in domeniul serviciilor de Business Process Outsourcing, avand 2 sedii in Bucuresti si Valcea.
    Gestionam proiecte in 7 limbi de circulatie internationala pentru companii de top ce activeaza in diferite industrii (pharma, retail, telecomunicatii, banking, IT, auto, etc.)

    Cerinte

    Required skills:

    • Good analytical and problem solving skills;
    • Advanced knowledge of english and medium german language.
    • Logical thinker;
    • Up-to-date technical knowledge;
    • Ability to deal with difficult callers;
    • An in depth understanding of the software and equipment your customers are using;
    • Good interpersonal and customer care skills;
    • Good accurate records keeping;

    Responsabilitati

    Some tasks you may be involved in include:

    • Working with customers to identify computer problems and advising on the solution;
    • Logging and keeping records of customer queries;
    • Analysing call logs so you can spot common trends and underlying problems;
    • Updating self-help documents so customers/employees can try to fix problems themselves.