Support Engineer (SPANISH)

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Angajator: Stefanini Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.10.2017
    Scurta descriere a companiei


    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

    Cerinte

    Your path to success requires:

    - SPANISH - advanced level and ENGLISH knowledge - at least medium level;
    - Motivation for learning new information;
    - Ready to acquire new skills (communication skills, technical skills etc.);
    - A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
    - Willingness to help people in having continuity in their computer-based activity;
    - Previous successful customer service experience is considered an advantage;
    - Strong written and oral communication skills;
    - Able to communicate problems/issues to customers in a non-technical manner.

    Responsabilitati

    - Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
    - Logging remotely to client's computer and help them solve software issues;
    - Documenting issues that you deal with on a daily basis into the ticketing system;
    - Troubleshooting hardware, software and network related issues;
    - Escalating problems to the next level of support when necessary;
    - Help the client with all the necessary information.

    Working hours:

    - Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.

    Alte informatii

    You will be awarded for your success with:

    - Attractive salary package;
    - Contract for unlimited period of time;
    - 27 days Annual Vacation;
    - Massage sessions;
    - Relaxation room (foosball table, ping pong, board games);
    - IT and Soft skills trainings provided by our specialists;
    - Opportunity to develop a career within a stable multinational environment - Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
    - Friendly, fun and young team.