Security Analyst

Teleperformance,is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 420,000 interaction experts across nearly 87 countries, speaking 265 languages and dialects to better serve our partners and their clients.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,700 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecommunication operators, gaming, tourism and others).

Since June 2021, Teleperformance Romania is certified as being a Great Place to Work. This distinction reflects the synergy that TP employees have with the company, so this achievement is for everyone in the TPRO TEAM. 

• 4-5 years of experience in information security and technology
• Experienced with the implementation process for PCI DSS, ISO27001 and ISO27002
• Familiar with Incident response and investigation techniques.
• Delivery of comprehensive status updates, objectives, reports, and goals to Senior Managers and Executives
• Managing and driving projects independently and without day to day oversight by management
• Good understanding of current IT technologies
• Ability to work within the security practice aligning to business requirements.
• Basic understanding of knowledge of DR/BCP processes and techniques.
• Familiarity with security standards, regulations, etc including, but not limited to PCI DSS, ISO27001 and ISO27002, HIPAA, CoBIT, etc.
• Excellent English verbal and written communication skills
• Ability to read and comprehend regulatory compliance and/or technical documents
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.

• Maintain the ISMS and build and manage local security teams
• Responsible for Regulatory Compliance
• Responsle for Contractual Compliance
• Responsible for Anti-Fraud Compliance
• Conduct Fraud Risk Assessments for local clients
• Manage the incident response team
• Coordinate TP Policy/Compliance Analysts
• Work with the BD team on RFX / Questionnaires / client requests (if its in local language)
• Attend client meetings and sales presentations (if its in local language)
• Review of RFX/Contract/MSA/SOW/etc. (if its in local language)
• Create management and executive reports
• Align current business processes with client requirements and external security standards/obligations such as PCI DSS, ISO27001 and ISO27002, HIPAA, BITS, etc
• Identifying and remedying security deficiencies and gaps with business suitable controls
• Investigates security needs, and recommends information security improvements.
• Develop training materials in conjunction with the compliance requirements
• Performs miscellaneous job-related duties as assigned