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Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
-Bachelor’s Degree or equivalent required.
-Previous experience support web based applications is considered an advantage.
-Understand logic and database structure.
-Ability to work in a team environment as well as independently.
-Proven ability to remain flexible in a changing environment.
-Fluent writing and speaking skills in English.
-Provide level 2 and level 3 support for the application with assistance from CA Technologies, Inc.
-Perform routine system maintenance on the hosted applications on accordance with Stefanini ITSM policies and procedures.
-Make necessary data configuration changes to the application as requested by projects or external customers.
-Monitor load and system error reports.
-Maintain and control high quality standard of supported applications.
-Answer questions on application features.
-Suggest enhancements and provide feedback to the development team.
-Write and maintain up-to-date documentation related to the application administration.
-Respect Stefanini procedures in terms of Change Management, and other ITSM processes.
-Assist Projects and development team in QA and UAT Phase.
-Provide training to end-users.