Customer Operations Representative with French

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Employer: PTC
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 12.10.2017
    Short company description

    PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.


    • Good knowledge of Microsoft Office products
    • Good written, verbal communication, and interpersonal skills
    • Good in CRM software (SalesForce) and ERP (Oracle)
    • Excellent French and English skills
    • Must be goal oriented
    • Positive and patient
    • Follows written and oral instructions/direction
    • Ability to collaborate in a cross functional and global team environment


    • Lead role on executing day-to-day expectations
    • Perform general Consulting and Training services activities
    • Daily management of order booking, revenue and invoicing for Consulting and Training Services
    • Assist external and internal customers by answering questions and developing relationships
    • Participate on problems resolution in order to build and maintain a strong relationship with our internal and external customers and partners
    • Provide feedback to Management about Consulting and Training set up processes
    • Supports existing and new business opportunities and partners with cross functional teams to ensure the flawless or order booking, revenue and invoicing
    • Participates in the development of policies and procedures to achieve specific goals
    • Keen task prioritization and follow-up skills
    • Provides quality service to increase customer satisfaction

    Other info

    PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees. We have built an action oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level. At PTC, we have great employees and know that they are critical to the company's success.
    The Core Values we live by to achieve our success are:

    - Customer Success
    - Excellence
    - Innovation & Empowerment
    - Integrity & Professionalism
    - Social Responsibility through Shared Value
    - Teamwork
    - Winning

    We are looking to add strong candidates that uphold the PTC Core Values and are eager to grow and develop their careers with us. If you share these values and enjoy a work environment that is fast paced, hands on, and results oriented, then PTC is the place for you.