Customer Operations Representative with French

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Employer: PTC
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.10.2017
    Remote work: On-site
    Short company description

    About PTC (NASDAQ: PTC)​

    PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

    Requirements

    • Good knowledge of Microsoft Office products
    • Good written, verbal communication, and interpersonal skills
    • Good in CRM software (SalesForce) and ERP (Oracle)
    • Excellent French and English skills
    • Must be goal oriented
    • Positive and patient
    • Follows written and oral instructions/direction
    • Ability to collaborate in a cross functional and global team environment

    Responsibilities

    • Lead role on executing day-to-day expectations
    • Perform general Consulting and Training services activities
    • Daily management of order booking, revenue and invoicing for Consulting and Training Services
    • Assist external and internal customers by answering questions and developing relationships
    • Participate on problems resolution in order to build and maintain a strong relationship with our internal and external customers and partners
    • Provide feedback to Management about Consulting and Training set up processes
    • Supports existing and new business opportunities and partners with cross functional teams to ensure the flawless or order booking, revenue and invoicing
    • Participates in the development of policies and procedures to achieve specific goals
    • Keen task prioritization and follow-up skills
    • Provides quality service to increase customer satisfaction

    Other info

    PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees. We have built an action oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level. At PTC, we have great employees and know that they are critical to the company's success.
    The Core Values we live by to achieve our success are:

    - Customer Success
    - Excellence
    - Innovation & Empowerment
    - Integrity & Professionalism
    - Social Responsibility through Shared Value
    - Teamwork
    - Winning

    We are looking to add strong candidates that uphold the PTC Core Values and are eager to grow and develop their careers with us. If you share these values and enjoy a work environment that is fast paced, hands on, and results oriented, then PTC is the place for you.

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