Operations Support Manager (Gaming Team)

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Angajator: TELUS International
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 05.04.2018
    Remote work: On-site
    Scurta descriere a companiei

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Cerinte

    Our Team:

    Our team members include people like YOU: enthusiastic, innovative, passionate and energetic.
    Our values drive how we work at TELUS International and help explain why we achieve so much in the marketplace. Together WE:

    Embrace change and initiate opportunity
    Believe in spirited teamwork
    Have a passion for growth
    Have the courage to innovate


    Our expectations:

    ■ Excellent command of both spoken and written English
    ■ Minimum of 2+ years working experience relevant to the position
    ■ BPO and/or CRM working experience
    ■ Proven leadership and team work skills
    ■ Strong customer focus and result orientation
    ■ Excellent communication, problem solving and organizational skills;
    ■ Demonstrate a high level of flexibility
    ■ Gaming experience will be considered as an advantage
    ■ Data savvy: competent using Excel, reading data dumps, doing advanced searches and be able to interpret reports;
    ■ Good with decks: experience training others and presenting to customers or employees
    ■ Experience with Live services (chat and/or phone support) - ideally managing live service teams;

    Responsabilitati

    Your daily challenges:

    ■ Act as a middle-point between the Account Manager and Team Leaders
    ■ Organize and supervise several teams for a Gaming project
    ■ Lead and develop the team leaders, providing coaching, guidance and assistance
    ■ Be involved in recruitment process, initial and ongoing trainings of the team
    ■ Lead and develop team members, providing coaching, guidance and assistance
    ■ Involved in communication with the client
    ■ Manage work schedules, plans and reports
    ■ Proactively propose improvements, optimizations and provide feedback in processes and ways of working

    Alte informatii

    What we offer:

    Stable job - we offer permanent labor contracts
    International career - we offer regular training and international career opportunities
    Multilingual exposure - we serve international clients daily: join us and improve your spoken and written language skills with native speakers
    Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects: we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
    Private medical insurance coverage: we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
    Meal tickets shall be granted monthly
    Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)

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