Customer Service Representative with Italian
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TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.
TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.
-Advanced level of Italian (speaking and writing)
-Availability to work on a full time / part time time schedule, Monday - Saturday, 10:00 - 19:00
-Ability to analyze a problem and provide viable solutions
-Gracious attitude in client service and efficiency in solving the problems
-Efficient use of resources for the effective exercise of the activity
-Attention to detail
-Good general IT-Knowledge in the area of web-based applications and technologies used in that area
-Offering best level customer support for Italian clients via phone or e-mail
-Review and interpret customer information in a variety of systems and apply that information to resolving the customer's inquiry
-Balance customer service considerations with the exercise of efficiency with respect to time and call control
Stable job – we offer permanent labor contracts
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
Meal tickets shall be granted monthly
Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)