KOODO Mobile Customer Support with French English

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Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Education - Training
  • Public Relations
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 22.07.2020
    Short company description

    TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

    The company's solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries.

    The company serves clients in over 50 languages. TELUS holds a ~63% interest in TELUS International with Baring Private Equity Asia and Competence Call Center management holding the remaining ~33% and ~3%, respectively. Learn more at: telusinternational.com”

    Requirements

    We have a fresh, new and improved set of benefits for our team members, don’t hesitate to join our TELUS International Europe French and English speaking Customer Support team and work on one of our most successful accounts, KOODO Mobile!

    Become a part of a global Business Process Outsourcing (BPO) company that has over 20,000 team members around the world, including in Bulgaria, Romania, the United Kingdom, Canada, the United States, Central America and the Philippines.

    As a Customer Support Agent you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society. You’ll be the face of some of the world’s top brands!
    Are you looking for a great career and a place to shine?
    Join our team!

    Your profile:
    - French and English Level B2
    - Willing to work full time on shifting schedules, afternoon, evening and night shifts
    - Basic computer and internet navigation skills
    - Good communication skills with strong customer focus
    - Strong problem solving and troubleshooting skills
    - Experience in the Wireless or Telecom sector may be an advantage

    Responsibilities

    Your responsibilities:
    - Resolve client requirements quickly and accurately
    - Confirm client understanding of the solution and provide additional support
    - Clarify client requirements and confirm understanding of the problem
    - Effectively transfer misdirected client requests to an appropriate party
    - Be an awesome team member

    Other info

    We offer:

    - Stable job - permanent labor contracts
    - Flexible schedule - shifts between 16:00 and 07:00 and rotating weekends
    - Tenure salary increases, starting with 12 month after employment date
    - Multiple bonuses: performance based, installment bonus, language allowance
    - Great rewards for referring your friends: consistent bonuses and prizes
    - Specific project-based incentives for KOODO Mobile: gift cards, extra-payment, awards, recognition events
    - International career - regular training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Great workplace - TELUS International was awarded "Best Workplace" at Romanian Outsourcing & Shared Service Awards 2018
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
    - Monthly meal tickets
    - Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
    It’s different here! Check out our Facebook page