Website Support with English and French (Craiova)

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Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Media - Journalism
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Craiova
  • Updated at: 23.06.2018
    Remote work: On-site
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Requirements

    - Medium written level in English (B2) and French (B2)
    - Availability to work in 24/7 shifts, on a determined period contract (with the possibility to become an undetermined collaboration)
    - Autonomous, organized and rigorous
    - Knowledge of basic computer operations
    - Experience in a similar position or within a community or internet site is a plus

    Responsibilities

    - Offer moderation for a video streaming website
    - Content management based on written request from business partners or end viewers
    - Website support - offer support via email for users for situations as password reset, streaming issues or browsers compatibility issues
    - Keep in touch with other departments - escalate any payment related issues or website bugs

    Other info

    We offer:
    Flexible schedule � we offer full time jobs, rotating shifts, 24/7
    Multilingual exposure � we serve international clients daily � join us and improve your spoken and written language skills with native speakers
    Positive environment � we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects � we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
    Private medical insurance coverage � we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
    Meal tickets shall be granted monthly
    Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)

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