Agent Servicii Clienti - Craiova (perioada determinata 3 luni)

Angajator: TELUS International Europe
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Vanzari
  • Tip job: temporar
    Nivel job: Student/Absolvent
    Orase:
  • Craiova
  • Actualizat la: 19.02.2019
    Scurta descriere a companiei

    TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

    TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.

    Cerinte

    Trimite-ne CVul daca ai:
    - Capacitate foarte buna de comunicare si relationare
    - Rapiditate in actiune, personalitate energica, gandire pozitiva, amabilitate si eficienta
    - Capacitatea de a lucra in echipa
    - Experienta in domeniul de call center (este un avantaj)
    - Disponibilitate de lucru part-time sau full-time (contract de lucru pe durata determinata de 3 luni, cu posibilitate de prelungire ulterioara)

    Responsabilitati

    Responsabilitati:
    - Interactionarea in mod curent cu clientii prin intermediul telefonului
    - Promovarea produselor si serviciilor
    - Asigurarea intelegerii corecte de catre client a informatiilor despre produse si oferire de informatii suplimentare despre respectivele produse
    - Ascultarea atenta a nevoilor clientului, intelegerea nevoilor si empatizarea cu acestea
    - Pastrarea confidentialitatii informatiilor

    Alte informatii

    Oferta (bonusuri, beneficii):
    Mediu de lucru pozitiv - ne pasa de bunastarea colegilor nostri, investim in dezvoltarea lor, incurajam distractia si team building-urile
    Proiecte comunitare - vom rula evenimente pe tot parcursul anului
    Asigurare medicala privata
    Tichete de masa
    Reduceri speciale oferite de partenerii nostri din diferite industrii (Banking, Telecom, Gym & Fitness)