Order to Cash Collections and Account Reconciliations Associate with French

At Kellogg Company we have a vision of enriching and delighting the world through foods and brands that matter; with the purpose of nourishing families so that they can flourish and thrive.

Our Vision is to enrich and delight the world through foods and brands that matter.
Driven by our consumers, this is what we aspire to become and want to be on our best day.

Our Purpose is nourishing families so they can flourish and thrive.
This is why Kellogg exists, the role we play in the world and how we deliver our Vision.

Our company is a place where innovation lives on, where we never stop learning and where we’re excited about tomorrow. In 2014, we started an exciting transformation journey towards Global Business Services. GBS is a new global function at Kellogg that is helping to drive growth by simplifying work and innovating processes so that our team worldwide can focus on making and selling great food.

Our GBS Service Centre for Europe is located at Floreasca Business Centre (adjacent to Aurel Vlaicu Metro) and now we want you to join us as we continue our growth in Romania. Be part of a dynamic team, with career progression opportunities.

At Kellogg's we have a vision of enriching and delighting the world through foods and brands that matter; with the purpose of nourishing families so that they can flourish and thrive.

Our Vision and Purpose are at the heart of everything we do. Simple yet powerful, they define why we're here and where we're going - made possible by the extraordinary talent of everyone who works here. People like you. Our heritage, through the inspiration of W.K. Kellogg, continues to drive our company and keeps us committed to creating a stronger future every day, by putting people first in everything we do.

Operating in more than 180 countries, across 6 continents, with dedication and passion from each and every one of our 30,000 employees, we are extremely proud of our ever growing portfolio of over 1,600 food products, which include iconic brands such as Pringles, Frosties, Special K and Corn Flakes.

Our company is a place where innovation lives on, where we never stop learning and where we’re excited about tomorrow. It is this belief that brings us together and sets us apart.


WHAT WILL I BE DOING?

Working within our OTC team as Order to Cash Collections and Account Reconciliations Associate you will be part of our success by:

Serve as a single OTC point of contact for assigned customers and sales;
Maintain a full understanding of customers’ strategies, policies, and key personnel, as well as Kellogg’s terms of sale, internal policies, and key personnel;
Proactive chasing to the Customers to ensure invoice reception and the payment is in progress;
Manage and resolve collection of aged receivables for assigned customers;
Request to the Customer the debit notes/trades invoices for the NOD deductions;
Manage invalid deductions that require direct customer/sales/customer service contact;
Facilitate OTC problem resolution including order holds and releases;
Participate in sales trade strategy discussions;
Manage order hold decisions;Ensure consistent application and adherence of all Kellogg OTC policies, including GAAP, SOX, corporate tax structure (i.e., ROUPEE), and audit requirements as well as adhere to agreed Service Level Agreements (SLAs);
Trend analysis to drive continuous improvement related to OTC processes and systems;
Maintain a constant focus on achieving and surpassing established metrics;
Proactively partner with internal and external customers to identify trends and resolve OTC issues;
Work with management and peer groups to maintain Kellogg in top quartile on all benchmarking measures and metrics;
Provide direction and assistance to global team in resolving issues to meet OTC metrics;
Build individual skills and capabilities through learning opportunities such as training courses and on-the-job training; strive to be a process champion or expert for the end-to-end OTC process;
Support implementation of improvements for process efficiency, quality and control Key Performance Indicators (KPIs);
Work on special projects and continuous improvement initiatives; identify opportunities to make the processes more effective;
Participate in pilots or service rehearsals before major changes are implemented; conduct system testing for technology upgrades.

WHAT DO I NEED TO DEMONSTRATE?
Required:

High School Diploma or equivalent and significant experience in a related field required;
Experience in finance or a related field;
Language Skills: English and French;
Proficiency in Microsoft Office - Word, PowerPoint, Access and Excel;
Excellent verbal and written communication skills as well as strong customer service skills;
Deep analytical and problem solving skills;
Strong negotiation and decision making skills.



Preferred:

University Degree or equivalent;
Knowledge of collections, deductions, and/or customer service ;
Experience with SAP ERP system;
Customer relationship management experience;
Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments;
Ability to work in a team environment;
Strong knowledge of Kellogg or other service center processes and procedures;
Ability to manage multiple and sometimes conflicting priorities and specific time constraints;
Solid time management skills;
Experience working in a shared services, process driven or service center environment;
Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools;
Training and certification in Six Sigma or LEAN;
Experience working for a multinational organization and working with colleagues internationally;
Processed and Packaged foods industry experience;

WHAT ELSE DO I NEED TO KNOW?

Please note that we will only accept applications that are made to us via our Careers site.

If you experience any difficulty when applying please contact myhr @kellogg.com.

Please note that the closing date may be subject to change. We will interview suitable candidates as they apply, so please don’t hesitate to take this opportunity to submit your application as soon as possible.

If you would like to be immediately notified of new Kellogg's opportunities, please go to ‘Create or access my profile’ and complete the information required in the ‘Job Alerts’ section. You will then receive email alerts as soon as new jobs are advertised.

The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.