Help Desk Officer with English

Angajator: Connections Consult
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Magurele
  • Actualizat la: 21.09.2017
    Scurta descriere a companiei

    Connections Consult is not "just another IT company". You probably do not believe it, so you could give it a try to see it by yourself. It is an IT Romanian - based company, in which you will find what you like in corporate and what you like in emerging private companies, i.e. both business conduct, and seriousness, but also flexibility and openness as you probably can hardly find in a lot of other companies.

    Cerinte

    • Proficiency in English language;
    • Knowledge of and/or experience supporting Windows and MS Office products;
    • Excellent troubleshooting capability;
    • Previous successful customer service experience is considered an advantage;
    • Strong analytical, technical, problem solving and organizational skills;
    • Strong written and oral communication skills;
    • Team player, self motivated, organized, detail oriented and able to handle changing priorities;

    Responsabilitati

    • Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
    • Troubleshoot hardware, software and network related issues;
    • Escalate problems to the next level of support when necessary;
    • Data extraction and processing
    • Monthly reports