Assistant with English
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Connections is a technology consulting, solutions and services firm.
We help our employees to grow, adapt, innovate, and create in a constantly changing technology & business landscape.
Toogether with our tech-savvy software engineering experts, with a track record of innovation
and digital business process transformation, we lead our clients through the perfect storm of innovation.
• Proficiency in English language;
• Knowledge of and/or experience supporting Windows and MS Office products;
• Excellent troubleshooting capability;
• Previous successful customer service experience is considered an advantage;
• Strong analytical, technical, problem solving and organizational skills;
• Strong written and oral communication skills;
• Team player, self motivated, organized, detail oriented and able to handle changing priorities;
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
• Troubleshoot hardware, software and network related issues;
• Escalate problems to the next level of support when necessary;
• Data extraction and processing
• Monthly reports